The Warranty Section
Who doesn't like a plain, no-nonsense warranty? Below are the warranties for the different levels of service.
1. "Here's Your Stuff, We Installed the Things"
(Standard Installation Service – No Ongoing Coverage)
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Scope:
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Installation of cameras, security systems, access control, networking, etc.
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System walkthrough provided after installation.
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Client owns and controls all installed equipment.
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Coverage & Warranty:
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Installation Workmanship: Covered for 1 year (wiring, mounting, setup).
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Manufacturer Defects: Covered under the manufacturer’s warranty (typically 1-3 years); client is responsible for warranty claims.
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Maintenance & Repairs: Not included; services available at standard rates.
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Acts of Nature, Vandalism, Wear & Tear: Not covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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2. Maintenance and Repair
(Full Coverage – Equipment & Labor Included)
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Scope:
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Full-service maintenance and repair of client-owned equipment.
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All labor and replacement equipment included.
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Video retrieval services included.
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Coverage & Warranty:
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Installation Workmanship: Fully covered for the life of the service agreement.
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Manufacturer Defects: Covered; Robinson Surveillance handles all warranty claims.
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Maintenance & Repairs: Fully covered, including labor & replacement equipment.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Client owns all equipment; Robinson Surveillance covers all maintenance and replacements.
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2b. Maintenance and Repair, Lite
(Labor Included, Equipment Costs Paid by Client)
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Scope:
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Maintenance and repair for client-owned equipment.
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Labor included for keeping the system operational.
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Client is responsible for replacement equipment/material costs.
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Coverage & Warranty:
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Installation Workmanship: Labor covered to maintain full coverage & function (Service Agreement acts as the warranty).
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Manufacturer Defects: Assistance with claims, but client pays for replacement equipment.
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Maintenance & Repairs: Labor covered; client pays for replacement parts/materials.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered (labor only; client covers replacement costs).
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Client owns all equipment; Robinson Surveillance maintains the system but does not cover material costs.
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3. Everything/EOAS Systems
(Full-Service – All-Inclusive Solution)
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Scope:
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Robinson Surveillance installs, owns, and maintains the equipment, whether it's a traditional setup or our EOAS systems.
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Client pays for access, lease, and service but has no equipment replacement or maintenance costs.
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Coverage & Warranty:
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Installation Workmanship: Fully covered.
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Manufacturer Defects: Fully covered; handled by Robinson Surveillance.
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Maintenance & Repairs: Fully covered.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Not applicable; Robinson Surveillance retains ownership of all installed and leased equipment.
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Privacy
Robinson Surveillance Services takes customer privacy seriously. Surveillance systems handle sensitive information, and we believe customers deserve clear answers about who can access that information and why.
For third-party brands, platforms, cloud services, apps, recorders, and devices that we install, service, or support, Robinson Surveillance Services cannot make privacy guarantees beyond the terms, practices, and technical limitations of those manufacturers or service providers. Many modern surveillance products rely on outside cloud hosting, remote-access platforms, analytics services, telemetry, account systems, or vendor-controlled infrastructure. When those systems are used, the privacy practices of those third parties may apply.
Our EOAS systems are different.
Robinson Surveillance Services EOAS systems are not designed, configured, or used by us to sell, share, monetize, or provide customer information, video, telemetry, usage data, system data, analytics, or access records to third-party cloud hosting companies, data brokers, advertisers, marketers, or unrelated outside parties.
Access to an EOAS or Custom system is limited to:
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Access authorized by the customer;
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Maintenance, service, support, or system administration access by Robinson Surveillance Services as needed to support the customer’s system;
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Law enforcement access when required by a valid court order, subpoena, warrant, or other legally binding process;
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Law enforcement or third-party access specifically authorized by the customer.
Robinson Surveillance Services will not sell, rent, trade, disclose, or give customer information, system information, video, telemetry, contact information, or access information to anyone outside the circumstances listed above.
We also do not use customer information for marketing calls, marketing texts, marketing emails, mailing campaigns, robocalls, automated solicitation, or lead-sharing. We do not sell customer contact information. We do not provide customer lists to other companies.
When Robinson Surveillance Services markets its services, we do so through word of mouth, in-person contact, referrals, direct customer relationships, or general advertising. We do not believe surveillance customers should have to wonder whether their security provider is also treating them, their data, or their system activity as a product.
Privacy is part of the system design. With RSS, the customer is the customer, NOT the data source.