
The Warranty Section
Who doesn't like a plain, no-nonsense warranty? Below are the warranties for the different levels of service.
1. "Here's Your Stuff, We Installed the Things"
(Standard Installation Service – No Ongoing Coverage)
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Scope:
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Installation of cameras, security systems, access control, networking, etc.
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System walkthrough provided after installation.
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Client owns and controls all installed equipment.
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Coverage & Warranty:
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Installation Workmanship: Covered for 1 year (wiring, mounting, setup).
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Manufacturer Defects: Covered under the manufacturer’s warranty (typically 1-3 years); client is responsible for warranty claims.
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Maintenance & Repairs: Not included; services available at standard rates.
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Acts of Nature, Vandalism, Wear & Tear: Not covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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2. Maintenance and Repair
(Full Coverage – Equipment & Labor Included)
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Scope:
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Full-service maintenance and repair of client-owned equipment.
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All labor and replacement equipment included.
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Video retrieval services included.
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Coverage & Warranty:
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Installation Workmanship: Fully covered for the life of the service agreement.
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Manufacturer Defects: Covered; Robinson Surveillance handles all warranty claims.
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Maintenance & Repairs: Fully covered, including labor & replacement equipment.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Client owns all equipment; Robinson Surveillance covers all maintenance and replacements.
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2b. Maintenance and Repair, Lite
(Labor Included, Equipment Costs Paid by Client)
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Scope:
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Maintenance and repair for client-owned equipment.
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Labor included for keeping the system operational.
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Client is responsible for replacement equipment/material costs.
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Coverage & Warranty:
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Installation Workmanship: Labor covered to maintain full coverage & function (Service Agreement acts as the warranty).
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Manufacturer Defects: Assistance with claims, but client pays for replacement equipment.
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Maintenance & Repairs: Labor covered; client pays for replacement parts/materials.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered (labor only; client covers replacement costs).
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Client owns all equipment; Robinson Surveillance maintains the system but does not cover material costs.
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3. "Everything"
(Full-Service Ownership – All-Inclusive Solution)
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Scope:
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Robinson Surveillance installs, owns, and maintains the equipment.
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Client pays for access and service but has no equipment or maintenance costs.
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Coverage & Warranty:
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Installation Workmanship: Fully covered.
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Manufacturer Defects: Fully covered; handled by Robinson Surveillance.
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Maintenance & Repairs: Fully covered.
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Acts of Nature, Vandalism, Wear & Tear: Fully covered.
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Tampering or Unauthorized Modifications: Warranty void if tampered with.
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Client-Owned Equipment: Not applicable; Robinson Surveillance retains ownership of all installed equipment.
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