Who doesn't like a plain, no-nonsense warranty? Below are the warranties for the different levels of service.

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1. "Here's Your Stuff, We Installed the Things"

(Standard Installation Service – No Ongoing Coverage)

• Scope:

  • Installation of cameras, security systems, access control, networking, etc.

  • System walkthrough provided after installation.

  • Client owns and controls all installed equipment.

• Coverage & Warranty:

  • Installation Workmanship: Covered for 1 year (wiring, mounting, setup).

  • Manufacturer Defects: Covered under the manufacturer’s warranty (typically 1-3 years); client is responsible for warranty claims.

  • Maintenance & Repairs: Not included; services available at standard rates.

  • Acts of Nature, Vandalism, Wear & Tear: Not covered.

  • Tampering or Unauthorized Modifications: Warranty void if tampered with.

2. Maintenance and Repair

(Full Coverage – Equipment & Labor Included)

• Scope:

  • Full-service maintenance and repair of client-owned equipment.

  • All labor and replacement equipment included.

  • Video retrieval services included.

• Coverage & Warranty:

  • Installation Workmanship: Fully covered for the life of the service agreement.

  • Manufacturer Defects: Covered; Robinson Surveillance handles all warranty claims.

  • Maintenance & Repairs: Fully covered, including labor & replacement equipment.

  • Acts of Nature, Vandalism, Wear & Tear: Fully covered.

  • Tampering or Unauthorized Modifications: Warranty void if tampered with.

  • Client-Owned Equipment: Client owns all equipment; Robinson Surveillance covers all maintenance and replacements.

2b. Maintenance and Repair, Lite

(Labor Included, Equipment Costs Paid by Client)

• Scope:

  • Maintenance and repair for client-owned equipment.

  • Labor included for keeping the system operational.

  • Client is responsible for replacement equipment/material costs.

• Coverage & Warranty:

  • Installation Workmanship: Labor covered to maintain full coverage & function (Service Agreement acts as the warranty).

  • Manufacturer Defects: Assistance with claims, but client pays for replacement equipment.

  • Maintenance & Repairs: Labor covered; client pays for replacement parts/materials.

  • Acts of Nature, Vandalism, Wear & Tear: Fully covered (labor only; client covers replacement costs).

  • Tampering or Unauthorized Modifications: Warranty void if tampered with.

  • Client-Owned Equipment: Client owns all equipment; Robinson Surveillance maintains the system but does not cover material costs.

3. Everything/EOAS Systems

(Full-Service – All-Inclusive Solution)

• Scope:

  • Robinson Surveillance installs, owns, and maintains the equipment, whether it's a traditional setup or our EOAS systems.

  • Client pays for access, lease, and service but has no equipment replacement or maintenance costs.

• Coverage & Warranty:

  • Installation Workmanship: Fully covered.

  • Manufacturer Defects: Fully covered; handled by Robinson Surveillance.

  • Maintenance & Repairs: Fully covered.

  • Acts of Nature, Vandalism, Wear & Tear: Fully covered.

  • Tampering or Unauthorized Modifications: Warranty void if tampered with.

  • Client-Owned Equipment: Not applicable; Robinson Surveillance retains ownership of all installed and leased equipment.